At nurtar, we believe that gaming should always be fun — never a source of stress, financial strain, or harm. We're committed to giving every Filipino player the tools, information, and support they need to keep their gaming experience healthy and enjoyable.
These are the six pillars of nurtar's responsible gaming program. We don't just talk about player welfare — we build it directly into the platform.
Every nurtar player must be 21 years of age or older. We verify age during registration and KYC checks. Any account found to belong to a person under 21 is immediately closed and funds are returned to the payment source.
nurtar gives you direct control over your gaming activity. Set daily, weekly, or monthly deposit limits, loss limits, and session time limits right from your account dashboard. These tools are there to help you stay in control.
If you feel you need a break, nurtar's self-exclusion program lets you temporarily or permanently block access to your account. Once activated, we take reasonable steps to prevent re-entry and stop all promotional communications.
Recognizing a problem is the first step. nurtar provides clear information on the signs of problem gambling and connects players with support resources. You are never alone — help is always available if you need it.
nurtar can send you periodic session reminders showing how long you've been playing and how much you've wagered. These gentle nudges help you stay aware of your gaming activity and make informed decisions about when to stop.
nurtar strongly encourages parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. If you share a device, always log out of your nurtar account when you're done playing.
Responsible gaming means enjoying online casino games, slots, bingo, and sports betting as a form of entertainment — not as a way to make money or escape from problems. At nurtar, we want every player from Manila to Davao to Cebu to have a genuinely good time on our platform, and that means keeping gaming in its proper place.
The reality is that gambling involves risk. The house always has an edge, and no strategy or system can guarantee consistent winnings. Understanding this is the foundation of responsible gaming. When you play at nurtar, you should always be playing with money you can afford to lose — never with rent money, savings, or borrowed funds.
nurtar is designed to be entertaining, but we also recognize that for a small number of players, gambling can become a problem. That's why we've built responsible gaming tools directly into the nurtar platform — not as an afterthought, but as a core part of how we operate.
Gambling is addictive. Know when to stop. This isn't just a tagline — it's a genuine reminder that problem gambling is real and can affect anyone. nurtar takes this seriously.
If you ticked three or more of the above, please consider using nurtar's self-exclusion tool or contacting our support team. You can also reach out to a professional counselling service for confidential help.
These tools are available to every nurtar player at no cost. You can access and adjust them anytime through your account settings. Taking control of your gaming is always just a few taps away.
Set a maximum amount you can deposit into your nurtar account per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Define the maximum amount you're comfortable losing within a set time period. When your loss limit is reached, nurtar will automatically pause your gaming session for the remainder of that period. This is one of the most effective tools for keeping gambling within your budget.
Set a maximum session duration so nurtar automatically logs you out after a specified period of continuous play. You can also enable session reminders that pop up at regular intervals to let you know how long you've been playing and how your balance has changed.
Need a short break without fully closing your account? A cooling-off period temporarily suspends your nurtar account for a period of your choosing — from 24 hours up to 6 weeks. During this time, you cannot log in, deposit, or place bets.
Self-exclusion is a longer-term option for players who feel they need a more serious break. You can self-exclude from nurtar for a minimum of 6 months or permanently. Once self-exclusion is active, nurtar will close your account, return your remaining balance, and stop all marketing communications.
You can opt out of all promotional emails, SMS messages, and push notifications from nurtar at any time. This is especially important during a cooling-off or self-exclusion period. Simply update your communication preferences in your account settings or contact our support team.
Your full gaming and transaction history is always available in your nurtar account. Reviewing your activity regularly is a healthy habit — it keeps you informed about how much time and money you're spending and helps you spot patterns before they become problems.
Our nurtar support team is available around the clock via live chat. If you're concerned about your gaming habits or need help activating any responsible gaming tool, don't hesitate to reach out. We're here to help — no judgment, no pressure.
Activating self-exclusion on nurtar is straightforward. We've made the process as simple as possible because we know that when someone needs to stop, they need to be able to do it quickly and without friction.
Self-exclusion is a serious step and we treat it that way. Once your self-exclusion is active, nurtar will not accept any requests to reactivate your account until the exclusion period has fully elapsed — and even then, a mandatory review process applies.
During any self-exclusion period, nurtar will refund your remaining account balance to your registered payment method within 3–5 business days.
If you are in crisis or need immediate help, please contact our support team directly via live chat. We can activate an emergency account suspension instantly.
Sign in to your nurtar account using your registered email and password. If you're having trouble logging in, contact our support team via live chat and they can assist you directly.
Navigate to your account settings by clicking your profile icon in the top right corner of the nurtar platform. From the dropdown menu, select "Responsible Gaming" or "Account Settings."
Under the Responsible Gaming section, select "Self-Exclusion." Choose your preferred exclusion period — options range from 6 months to permanent exclusion. Read the terms carefully before proceeding.
Confirm your self-exclusion request. You will receive a confirmation email from nurtar. Your account will be suspended immediately and all marketing communications will be stopped within 24 hours.
Any remaining balance in your nurtar account will be refunded to your registered payment method — GCash, Maya, or your bank account — within 3–5 business days of your self-exclusion being confirmed.
Whether you're a casual player or a regular at nurtar, these practical habits will help you keep your gaming experience positive and under control.
Decide how much you're comfortable spending before you open the nurtar app. Treat it like a budget for entertainment — the same way you'd budget for a night out in BGC or a movie in Makati. Once that budget is gone, stop playing. Never chase losses.
It's easy to lose track of time when you're playing. Use nurtar's session time reminders to prompt yourself to take breaks. Step away, have a snack, stretch — and come back with a clear head. Gaming is more enjoyable when you're relaxed and focused.
The nurtar platform is designed for entertainment. Winnings are a bonus, not a guaranteed income. If you find yourself playing primarily to make money or to solve financial problems, that's a sign to step back and reassess your relationship with gambling.
If you're worried about your gambling habits, talk to a family member, a close friend, or a professional counsellor. Opening up about it is often the hardest step — but it's also the most important one. You don't have to deal with it alone.
nurtar operates within the framework of Philippine gaming regulations and takes its regulatory obligations seriously. The Philippine Amusement and Gaming Corporation (PAGCOR) sets the standards for responsible gaming in the Philippines, and nurtar's responsible gaming program is designed to align with those standards.
PAGCOR's responsible gaming guidelines require licensed operators to implement player protection measures including age verification, self-exclusion programs, and player limit tools — all of which nurtar has built into its platform. We also follow PAGCOR's guidance on responsible gaming messaging, which is why you'll see the tagline "Gambling is addictive. Know when to stop." prominently displayed throughout the nurtar platform.
The 21+ age restriction is a firm regulatory requirement in the Philippines. nurtar enforces this through both automated age verification during registration and manual KYC document checks. Any account that cannot be verified as belonging to a person aged 21 or above will be suspended pending verification.
nurtar's responsible gaming policies are reviewed regularly to ensure they remain current with PAGCOR requirements and best practices in player protection.
The nurtar platform is strictly for adults aged 21 and above, in compliance with Philippine gaming regulations. Gambling should be treated as entertainment only — never as a source of income or a solution to financial difficulties. If gambling is causing problems in your life, please use nurtar's self-exclusion tools or seek professional support.
For responsible gaming tools, visit your nurtar account settings. For support, contact our team via live chat 24/7. For information on our policies, read our Terms & Conditions and Privacy Policy.
Now that you know how nurtar supports responsible gaming, you can enjoy our full range of slots, live casino, bingo, and more — with the confidence that we've got your back every step of the way.
21+ only. Gambling is addictive. Know when to stop.